I want to tell stories that change hearts—for good.
In a content world full of unlimited possibilities,
I create with purpose.
Content leadership
- 10+ years of experience in content strategy, writing, management, and editorial planning
- Led localization, editorial review, and vendor collaboration for content across 38 countries
- Built and optimized production workflows for global tech, SaaS startups, health insurance, higher education, and financial services
- Specialized in aligning messaging with business goals, accessibility standards, and user intent
Credentials
- Master of Arts in Professional and Technical Writing
- Certificate in Information Accessibility Design & Policy
- Deep knowledge of writing mechanics, storytelling strategy, and inclusive content design
- Lifelong learner with a commitment to accessibility, experimentation, and impact
Tools & tech
- Proficient in platforms like Airtable, Aha!, Contentful, Allocadia, WordPress, Webflow, Uberflip, HubSpot, Google Analytics/Search Console, Semrush, and more
- Skilled in project management tools like Basecamp, Asana, SharpSpring, and Showpad
- Fluent in visual and content creation tools like Canva, TikTok, CapCut, Adobe Creative Cloud, and Lumen5
- Known for bringing heart and precision to every tool, task, and timeline
Susan Gail Taylor 